Industry · Field service & maintenance
From fault report to invoice – in one flow.
Trolle gives the service team everything they need at the customer site: work orders with history, products and checklists – and planning that copes with urgent jobs.
Sound familiar?
Today's schedule rarely survives the day – urgent cases have to fit in without everything else collapsing.
What was done last time? Which parts are fitted? The technician ends up phoning around instead of fixing things.
Hours, travel and materials are reported after the fact – the invoice is delayed and revenue leaks away.
Built for field service & maintenance
Fault reports that create themselves
Put a QR code on the machine or asset – the customer scans it and reports the fault without logging in, and the work order is created automatically. Your customer portal also lets the customer place orders and follow status.
- ✓ QR fault report without login
- ✓ Work order created automatically
- ✓ Customer portal for orders & status
- ✓ Sensor alarms can create work orders
Work orders with everything the technician needs
Customer history, products and checklists are in the work order. The technician logs time, materials and photos on site – several fitters can work on the same order with shared and individual checklists – and the job is ready to invoice when the door closes.
- ✓ Customer history on the phone
- ✓ Products & materials
- ✓ Checklists – multi-user too
- ✓ Ready to invoice immediately
Planning that copes with urgent jobs
The drag-and-drop calendar makes it easy to slot in urgent jobs and rearrange the day. Everyone sees their updated plan straight on their phone, recurring service is created automatically on schedule, and management sees status in real time.
- ✓ Drag-and-drop planning
- ✓ Status in real time
- ✓ Recurring service automatically
- ✓ Machine register & digital service log
What we're building right now
- → Service intervals by meter reading and calendar – with service programmes per machine type
- → Customer satisfaction per work order – one tap for the customer when the job is done
- → AI-assisted maintenance planning
”With Trolle we have better control and save time. Our current growth would not have been possible with manual handling.”
Fredrik Kung · Kungs Service Ab Oy
Trolle fits more industries
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